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Do consumers notice on-pack sustainable messaging? No, says new report.

Posted on May 1, 2018 9:12:00 PM

Clemson University’s Retail Lab enables survey participants to ‘shop’ using mobile eye-tracking – the latest in biometric technology."It might be important to your brand to include these logos, but you don't need prime packaging real estate – awareness and education are more important to get through to consumers,"

Consumers may say that sustainability influences their purchases but most don't notice sustainability branding on packaging, according to a new study. The research examined whether or not shoppers' behaviours are influenced by a visual sustainability rating system placed on the front of packaging. . Ninety-two percent of the study participants did not notice sustainability logos on the packages despite 53 percent of participants saying that a simple rating system would impact their purchase and over 40 percent claiming sustainability influences their buying decisions.

  • 92% of shoppers surveyed did not notice the logos, when presented with packaging showing sustainability logos.
  • Over 60% of the participants claimed sustainability sometimes to often influences their decision-making when purchasing products.
  • If there was a clear, simple rating system to identify more sustainable packaging, do you think it would affect your purchase decisions? Yes (50.7%), Maybe (40.8%) and No (6.5%)

The study was released in April, and was produced by QuadPackaging (QP) and Package InSight, a Clemson University partner.

“These results are not surprising if you take into account the barrage of logos, seals and stamps found on consumer package goods claiming some form of sustainability," said Paul Nowak, senior director of sales strategy and business development at QP, a division of Quad/Graphics. "Consumers have become numb to all the messaging on packaging which hinders the penetration of sustainability claims."

Package InSight, which studies package performance, consumer attention and shelf impact, conducted the research in Clemson's retail lab. QP and Package InSight collaborated to create generic packaging for food, beverage and health categories and a sustainability logo that replicated an inspection or grading concept – similar to the A-B-C grading of restaurants and the idea of validation of that grade by a larger industry association (e.g. Craft Brewer Seal).

Participants "shopped" in a typical grocery store experience using mobile eye-tracking –the latest in biometric technology.

"People buy with their eyes," said Dr. Julie Rice, associate director at Package InSight. "Using the eye-tracking technology in this study allowed us to provide insight into what draws an observer's attention and cognitive process; in this case, there was little interest in the sustainability logos."

QuadPackaging and Package InSight instead recommend that companies focus more on integrated marketing campaigns to educate customers about the efforts they are making and what their sustainability claims mean.

"It might be important to your brand to include these logos, but you don't need prime packaging real estate – awareness and education are more important to get through to consumers," recommended Nowak.

For more information, please visit QuadPackaging SPC Impact 2018 


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Topics: BBWNBrands, Plastics and Packaging, regulation

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About the Author

Luke Upton
Luke Upton
Luke is the editor and co-founder of Bio-Based World has edited this site since its launch and previously worked for b2b media companies across industries including energy, advertising and sport. His ...read more